Support

Need some help with your headset or have a burning question you need answered pronto? Just click on one of the sections below to find the answer.

If you still can't find the answer to your question, please contact us.

Purchase

Yes. You will receive the Oculus Quest headset to enjoy the Gatherings experience.
Gatherings access is available if you have a headset and if you purchase a VR ticket or are invited to an event. Please contact us for more details.
Please contact us providing the email address with which you registered.

Delivery

The email address you registered with will have been added to the shipping tracker, so please look out for an email from DHL. Follow the link to track your delivery: https://www.dhl.co.uk/en/express/tracking.html
Delivery will be to the address provided on purchase of ticket.
Please contact us immediately, and we will communicate with you and arrange a return and replacement.
This is the US 15W adapter being shipped separately, this will be so the headset can be charged in the US. (only applicable to recipients in US)

Gatherings setup

This will already be available on the headset upon arrival, located in the Oculus library.
Just follow the instructions below:
  • Press the Oculus button (on right hand controller)
  • Open up the Library
  • Scroll to locate the app, “Gatherings”
The games can be accessed from within the Gatherings app at the Entertainment booth or by following the instructions below:
  • Press the Oculus button (on right hand controller)
  • Open up the Library
  • Scroll to locate the apps, “Sustainable City” and “Bee Garden”
Your access code is the instructions provided in the box. 6 digits e.g. 000 – 000
You may be asked to update Gatherings when opening the app. Select the Update button and wait for the app to complete the process, then simply re-open the Gatherings app to begin the experience.
Very little. Gatherings can be played stationary/seated if preferred, however the Morningstar games will need the larger 2m x 2m space.
You can hold down the Oculus button (located on the right controller) to recenter the virtual world around your current position, or you can reset your Guardian area and floor level. Follow the instructions below to adjust Guardian:
  • Press the Oculus button (on right hand controller)
  • Open up the Settings
  • Select Guardian
You can hold down the Oculus button (located on the right controller) to recenter the virtual world around your current position, or you can reset your Guardian area and floor level. Follow the instructions below to adjust Guardian:
  • Press the Oculus button (on right hand controller)
  • Open up the Settings
  • Select Guardian
You can hold down the Oculus button (located on the right-hand controller) to recenter the virtual world around your current position. Try standing in different locations within your Guardian space when recentering, to get the ideal position.

Oculus Quest

Yes. This will have been set up for you. You will have received an email, where you have agreed to the creation of your account prior to shipping.
To pair your oculus account with your phone, please follow the instructions here.
For support with your Oculus Account, please see information here.
If you have any questions not answered by the instructions in the box, please see the information here.
It varies from application to application. Gatherings can be played stationary/seated if preferred, however the Morningstar games will require a space up to 2m x 2m (about 6ft x 6ft).
Yes you can. Just follow the instructions below:
  • Press the Oculus button (on right hand controller)
  • Open up the Library
  • Scroll to locate the tutorial apps, “First Steps” and “Fit & Focus”
You could play the “First Steps” app. Located by following the instructions below:
  • Press the Oculus button (on right hand controller)
  • Open up the Library
  • Scroll to locate the tutorial apps, “First Steps” and “Fit & Focus”
To record video or take photos of what you can see in the Oculus Quest headset, simply click the “Share” button on the main menu bar, as highlighted by the red square in the image below. Then select the appropriate item from the Sharing menu that opens.
  • To take a photo, select the item from the Sharing menu. A red dot will appear within your field of view, and flash for a few moments, before taking a photo on a timer.
  • To record video, select that item from the Sharing menu, and recording will begin immediately. A red dot will again be visible to show that it is recording. To stop recording, simply select that menu item again.
  • You can then either share these files through Facebook via the various sharing options within the headset, or connect the Headset to a computer via the USB cable used for charging.

Hardware issues

Ensure the headset is fully charged. More detailed instructions for setting up your headset are included in the box, but are also available online here.
To adjust the volume, use the buttons on the right-hand side of the headset.
First:
  • Make sure batteries have been inserted into the controllers.
  • Then check battery life of the controllers (if this is very low please replace the batteries)
If your controllers need re-pairing, follow the instructions below;
  • Open the Oculus app on your phone.
  • Tap Settings from the bottom menu.
  • Tap the Oculus Quest headset you currently have paired.
  • Tap Controllers, then tap Pair New Controller.
  • Tap Left or Right to choose which hand you'd like to pair.
  • For the right controller, hold the Oculus button and the B button; for the left controller, hold the menu button and the Y button on your controller until the controller LED blinks and then lights up to finalize the pairing

Login issues

Morningstar Event

Live talks will be available as per the schedule here.  These talks will also be available On Demand on the following day. Some other On Demand content will be available from the start, as outlined here.
When moving from a seated to a standing position or visa-versa, holding down the Oculus button (located on the right-hand controller) will recenter the games table around your current position.
You can hold down the Oculus button (located on the right-hand controller) to recenter the virtual world around your current position. Try standing in different locations within your Guardian space when recentering, to get the ideal position.
Holding down the Gatherings button (located on the left-hand controller) will return you to the Gatherings app.